Well faithful readers today I bring you my first dinning review....This Friday the lady and I wanted to get a bite to eat and try a place we've never been. As we are a fan of the Wisconsin Dells and travel there often we thought of a little place we pass on the way to the Dells. Its name, Green Acres....
Each time we pass it the parking lot is full and we always said "we have to eat there sometime" so this past Friday we finally made the left hand turn into the parking lot and thought we'd try it out. I texted my friend Jessica to see if she wanted to join and she said she couldn't but that we would love the food. Now April has heard from lots of people too that the food is great....so why the heck wouldn't we try it right?
We walk up to the hostess stand where a nicely dressed gentleman took my name and said it would be about 45 to 50 minutes for the wait, which in a Friday is pretty much what your going to have to wait anywhere so we decided to stick it out. Positioned ourselves by the bar, hoping that two seats would become available (which they never did) So we waited. 55 minutes passed and we still hadn't been seated....so we grabbed a menu and thought we'd pick what we want so that when we were seated we could order right away (by this time we were quite hungry)
An hour and seventeen minutes after our arrival my name was called and we were brought to a small table on the second level. It took our waiter another sixteen minutes (yes by this time I was counting) to greet us and take our drink and dinner order. Twenty one minutes after the greeting and ordering took place our ice teas finally showed up. Fifteen minutes after that, dinner finally arrived....my dinner was cold, he forgot Aprils coleslaw with her fish fry and we were out of tea and water....Our glasses NEVER got refilled...after I picked at the cold dinner in front of me long enough for April to enjoy her fish I told her I couldn't eat anymore and would just eat a sandwich when we got home....The waiter came back about forty minutes after delivering our meal asked if I wanted a box...I had clearly stacked plates on my cold crummy dinner and shook my head no.
He returned eleven minutes later to ask if we wanted desert...we shook our heads (I was trying to be polite secretly I wanted to run out of there and say I would never be back) and twelve minutes later he finally brought the check....
We made our way back downstairs and April paid the bill...I couldn't even stand there as she did because I was afraid if I was asked how the meal was I would tell them how I really felt and would embarrass April....
I have come to the conclusion that the only reason people like this place is because during their long wait to be seated they are pumped full of alcohol and who doesn't like any kind of food once they have dipped into the sauce for over an hour.....
I do not recommend this establishment and will NEVER go back there again!
However...I did win over 50 bucks at the casino following the horrible dinning experience, so it wasn't a total loss for the night.
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2 comments:
I ALWAYS let restaurant staff know if there's a problem. Do it in a polite tone of voice and be prepared with an acceptable solution. In this case, I would have asked for your meal to be comped but be willing to pay for April's (because if you don't ask you don't get). Also, managers do want to know if a waiter provided excellent service and if a waiter provided bad service. They can not do their jobs without this information. The manager may need to provide the owner with the information in order to get more staff available to work. If you think April would be too embarrassed to deal with that (even if you're being polite), then call the next day.
I so feel your frustration with the lack of service you received at this restaurant.
I find that if I you get up to leave after you are done and no check has arrived yet..the check has a way of magically appearing followed by someone in charge who wants to know if there was a problem....depending on how aggravated I am by this time...I will usually tell them how bad everything was...sometimes they listen and try to make things right and other times they don't seem to care ..which means they lose my future business.
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